GLOSSAIRE
Plus de 300 termes et définitions...
Gestion des revenus hôteliers, gestion d'actifs, finances et ventes et marketing numérique,

Warm period
Introduction to Hotel Revenue Management
A period (a season, month, day, or time of day) when demand is neither high nor low.
4 P's of marketing
Marketing the Hospitality Brand Through Digital Media
A marketing strategy is built around product, price, place or distribution, and
promotion.
AIO variables
Marketing the Hospitality Brand Through Digital Media
Marketing studies analyze the lifestyle perspective through activities, interests,
and opinions.
Behavioral analysis
Marketing the Hospitality Brand Through Digital Media
Analyzing consumer habits by focusing on purchase behaviors or usage
occasions.
Brand promise
Marketing the Hospitality Brand Through Digital Media
The articulation of what the experiential takeaways for the brand will be.
Company perspective
Marketing the Hospitality Brand Through Digital Media
Also known as the business-focused perspective, looking at branding through
elements that can be trademarked or legally protected such as logos or the name
itself.
Consumer-generated influence/media
Marketing the Hospitality Brand Through Digital Media
Digital media created (and often uploaded by) consumers relating to a brand or
property and how it's communicated. Also called user-generated content (UGC).
Content analysis
Marketing the Hospitality Brand Through Digital Media
When a team of analysts read through peer-posted customer comments in digital
and other media to pull out key themes.
Content marketing
Marketing the Hospitality Brand Through Digital Media
A strategic marketing approach focused on creating and distributing valuable,
relevant, and consistent content to attract and retain a clearly defined audience.
Customer-focused perspective
Marketing the Hospitality Brand Through Digital Media
One of two perspectives used to develop and manage a brand strategy. This is
the conceptual perspective that focuses on the quality levels that are perceived
by consumers.
Integrated marketing
Marketing the Hospitality Brand Through Digital Media
Marketing that is both consistent in terms of the brand voice and message while
supporting a marketing goal or objective. It can also refer to the use of digital and
traditional media such print, TV, cable, radio, public relations, etc.
New media
Marketing the Hospitality Brand Through Digital Media
A term sometimes used to describe digital media channels, such as social media
and search, that give the consumer has much greater control over the message.
